Terms And Conditions Of Use
Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may instead send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise. Cheques are not accepted for trials. Please not that payment is taken on place of order to ensure the quickest turnaround for despatch and should you wish to cancel an order the monies are refund back on to the form of payment used at time of ordering.
Return / Refund Policy
If you are not satisfied with the goods for any reason or you have ordered the wrong size please inform us within 14 days of your receipt of the products, and we will be happy to exchange or refund the goods as long as the product is in the condition it was received, unused and in it's original packaging. Postage and packaging charges are non refundable unless the item is faulty then special arrangements will be made via email for details. We Advise that if you are returning a product that you use a recordable delivery service as we cannot be held responsible for loss or damage in the post.
UK Delivery is charged at Royal Mail Tracked 48 on the weight of your cart and delivery time is usually 3 to 5 working days from order.
Royal Mail Tracked 24 is also a delivery option that can be selected at checkout but is dependant on availibility.
Delivery to non-UK will be charged on Royal Mail rates for the weight of your cart and delivery destination.
For urgent deliveries please call us before placement of order and we can check stock for you.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Try this bit on a 30 day approval - terms and conditions
The try it now price does differ per product as this price is related to the retail price
The try it now will not be available at the current time on such products which are of plastic/rubber due to the fact the are not as resistant to wear and tear. Trial bits are bits from our bit library and may have been used previously and therefore not always brand new bits are despatched for trial.
The bit shall remain the property of The Horse Bit Shop for the 30 day trial period, and continuing to be the property of The Horse Bit Shop until the customers account is debited for the rest of the value of the bit, then it shall become the property of the customer.
Please take care of the bit, as it is the customers - (the holder of the account that the bit is purchased on) responsibility to make sure that the bit is kept in good condition throughout the trial period and thereafter until the final value is paid, the customer is also responsible that the bit is kept safe from theft and loss, as if you cannot return the bit within the trial period then your credit/debit card will be debited with the final value.
It is recommended that the bits are returned via a recordable postal facility as The Horse Bit Shop cannot be held responsible for any loss or damage in the post when being returned
30 Days trial period
The 30 days trial period will start from the postage date that The Horse Bit Shop posts the bit which will be postal dated on the envelope, which takes roughly 48 hours for delivery to the UK. The return date that the bit has reach The Horse Bit Shop will be included in the letter which will be approx 30 days after the postal date.
Dates to which the bit should be returned may be subject to change if the day falls on a Public Holiday. If the bit is not returned by that date then your account to which you paid for the trial facility will be automatically debited with the remaining value. Should a card be declined, we will notify you immediately and you will be given 30 days to clear the outstanding balance. Failure to do so will incur a £15.00 per month administration charge until the account is cleared. Meanwhile the bit remains the property of The Horse Bit Shop until the balance and charges incurred are cleared.
Try it now for other countries
For other countries where shipping times are longer, the trial period will be increased to a maximum of 36 days according to the current postal delivery times, the date to be returned will be stated in the letter included in with the bit, the bits will be dispatched via airmail and will be expected to be returned via airmail, as surface mail can take up to 50 days for some countries. Please allow plenty time for the bit to reach the UK, as if it does not the remaining value will be automatically deducted, even if the bit is in transit.
Health and sanitation
Please make sure that before you return the bit, that you clean the bit thoroughly, to remove and food, grass and general stains etc, and to maintain general hygiene.
All bits when they are returned to The Horse Bit Shop will be soaked and cleaned thoroughly in a suitable disinfectant to kill any germs and bacteria that may have formed, do not to transfer them on to the next equine that may of been present from a previous user.
It is recommended though that you clean and disinfect the bit yourself as a double precaution as The Horse Bit Shop cannot be held responsible for any diseases, infections, virus, sores, or any other medical condition that appear after trialling one of the bits from The Horse Bit Shop.
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 7 working days). It will then be dealt with confidentially, and effectively.